Conditions of sale

The website (hereinafter the "Site") is published by ARCO DA VELLA, SARL with a capital of 30,000 euros, whose office is registered at 07 avenue René Cassagne Cenon in France. The company is identified in the RCS of Bordeaux, under No. 528 858 152, and whose VAT number is FR 79528858152 (hereinafter "SARL ARCO DA VELLA"). All orders made on the site are subject to these general terms and conditions of sale.

The SARL ARCO DA VELLA reserves the right to change or update at any time these terms and conditions of sale. The version of the general conditions of sale apply to all orders made on the website on the given day of the transaction.

Contact : Use our form

These terms and conditions of sale apply between the SARL ARCO DA VELLA


Any individual making a purchase via the website: (hereinafter "Purchaser").

The Purchaser declared must be at least 18 years and have the legal capacity or hold parental authorization allowing him to place an order on the Site.

The Products

The products offered for sale by SARL ARCO DA VELLA are those appearing on the said site the day of consultation by the buyer. Products are offered for sale within the limits of availability of stocks. If an error occurs on the availability of a product ordered, the SARL ARCO DA VELLA will inform the purchaser by e-mail as soon as possible. The purchaser will have the opportunity to replace the order by another product of equal quality and price, or cancel the order.

Price of the items

The prices displayed on the Site are quoted in euros including all taxes, including VAT, but excluding shipping and handling fee of the order. The SARL ARCO DA VELLA reserves the right to change its prices at any time, thus products will be invoiced at prices prevailing at the time of registration of the order.

The Order

All orders made by the purchaser implies immediate and irrecocable acceptance by the purchaser, on the price and description of products available for sale, as well as present conditions. After confirming the order, the SARL ARCO DA VELLA will send the purchaser a confirmation email to the email address indicated in the order.


The ordered products are sent to the delivery address specified by the purchaser when placing the order. The costs of preparing and shipping suppy are included in the Taxes. All deliveries are announced by email. Delivery can be carried out either at hotels or Post boxes. The times indicated are given for information, the SARL ARCO DA VELLA cannot not be held responsible for consequences due to delay in delivery which is not of his making.


The total amount of the products is payable the day of the order. Settlement of the order can be made :

- By credit card: With regard to payment by credit card online, cards are accepted only with CB indicated, the cards branded Visa, Eurocard, Mastercard, accepted in France, or cards issued under international networks, approved by the Economic Interest Group (EIG) Bank Card. The validation of the order using the credit card number and expiration date is mandatory to execute the payment of the said order. The bank BNP PARIBAS provides a dedicated space, and ensures the security of the bank transaction. 


- By cheque, it must be issued in euro by a bank established in France. The collection of the cheque will be made on its receipt. Payment must be made payable to the "SARL ARCO DA VELLA" and sent to the following address :


07 Avenue René Cassagne

33150 CENON


If paying by cheque, the order will be processed once we receive it.

Right of Withdrawal

The Purchaser shall have a period of seven days, after receipt of goods, to exercise his right of withdrawal without any reasons or paying any penalties, except, where applicable, cost of return. This right of withdrawal can be exercised by returning the new products by post at the cost of the purchaser (in their original packaging, unworn, unwashed) with the order number to the following address :


07 Avenue René Cassagne

33150 CENON


Upon exercise of the right of withdrawal, the SARL ARCO DA VELLA will reimburse the purchaser of all sums paid, less any shipping charges, as soon as possible and no later than within thirty days from the date at which this right was exercised.

Exchange and return

At the date of receipt of the order, purchaser shall have seven days to return a product. After this period, the products will be deemed compliant and accepted by the customer, and SARL ARCO DA VELLA reserves the right to refuse exchange, credit or refund. The returned item must be in its original packaging and accompanied by the completed return form.


Reimbursement of the order in the case of the right of withdrawal will be made by the SARL ARCO DA VELLA within a maximum of thirty days after receipt of goods. Reimbursement will be made following the same method of payment chosen by the customer when the order was made or by delivery of a voucher with a value equal to the entire order (value of all taxes and fees Shipping forth).

Governing Law

These general conditions of sale are executed and interpreted in accordance with the French law. In case of dispute, the Buyer shall first contact the SARL ARCO DA VELLA to attempt to resolve amicably any dispute which may occur between the parties. Failing conciliation, French courts will have jurisdiction.

Computing and Freedoms

The SARL ARCO DA VELLA takes it upon themselves to respect the confidentiality of personal data communicated by the Purchaser on the Site and to treat them in accordance with the Data Protection Act of 6 January 1978. Accordance with the Data Protection Act of 6 January 1978, the Purchaser may exercise its right of access to the file, its right to object and its right to correct or delete the information about him.

Intellectual Property

All elements of the Site are protected by copyright, trademarks or patents. They are the exclusive property of the SARL ARCO DA VELLA.

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